OUR PRIVACY POLICY
This policy describes how John & Jane, (we, us or our) use personal data obtained from you when you visit our website.
We will process your personal data in accordance with this policy.
1. Introduction We are the data controller in respect of any personal data we collect about you when you when you interact with us on our website.
2. Collection of your personal data We collect and process the following information about you; this is for the purposes explained in section 3 if you submit this type of information to us through the website or over the phone.
5. Protection of your personal data We are committed to protecting your personal data and to keeping it safe and confidential. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.
6. Storage of your personal data Your personal data will generally be stored for up to 5 years.
We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you, the law requires us to maintain it for a longer period or you have not withdrawn your consent.
7. Your rights You have the following rights, albeit some of them only apply under certain circumstances:
8. Connecting to third party services including social networks Our offering may contain links to third-party apps, services, tools and websites that are not affiliated with, controlled or managed by us (including Facebook®, Instagram®, LinkedIn® and Twitter®) and these services and links may also include social networking features (such as the Facebook® “Like” button and widgets, “Share” buttons, and other interactive mini-programs). Additionally, you may choose to use your own social networking logins from, for example, Facebook® or LinkedIn® to log into some of our services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information, such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use or access as the privacy practices of these third parties will be governed by their own privacy statements. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the services we provide and do not participate in social sharing.
9. Cookies We may collect data about how you interact with us through the use of cookies and other similar technology.
What is a cookie?Cookies are small text files containing small amounts of information which are downloaded to your computer or mobile device when you access our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Why do we use cookies?Cookies are useful because they allow our website to recognise your device. We use them to make our website work, or work more efficiently, as well as to store information about your preferences or past actions. You can find out more information about cookies at www.allaboutcookies.org.
We also use cookies to enhance and improve your online experience (for example, by remembering your language and/or preferences) and to understand better how our website is used. Cookies may tell us, for example, whether you have visited our website before or whether you are a new visitor. They can also help to ensure that adverts seen online are more relevant to you and your interests. They cannot be used to identify you personally.
What types of cookies do we use and how?We use the following types of cookies:
What purposes do we use cookies for?We use cookies for the purposes stated below:
We use a number of suppliers who may also set cookies on their websites on their behalf. We do not control the use of these cookies, so you should check the third party websites for more information about them.
Facebook Social Plugin – embedding Facebook content. Facebook privacy policy
Google Maps Google uses these cookies to measure the number and behaviour of Google Maps users.
How to manage cookies? You have the right to choose whether or not to accept cookies. However, if you do not accept our cookies, you may not be able to use the full functionality of our website.
You can find more information about how to manage and remove cookies at allaboutcookies.org/manage-cookies/ or by visiting the websites relevant to the browser you are using. Below we have provided links to some of the most popular browser websites: 10. Contact information and updating your preferences If you have any comments or questions, please contact us at The Old House at Home - Chidham, or via email [email protected]
11. Changes to this policy From time to time we may change this policy.
We will process your personal data in accordance with this policy.
1. Introduction We are the data controller in respect of any personal data we collect about you when you when you interact with us on our website.
2. Collection of your personal data We collect and process the following information about you; this is for the purposes explained in section 3 if you submit this type of information to us through the website or over the phone.
- Name, email address (personal and/or work), postal address, telephone number(s), IP address, preferences and interests and other information relevant to customer surveys and/or offer.
- So you can make reservations at our pub and make enquiries about bookings;
- To provide a high level of customer service (including assisting with any of your enquiries and bookings);
- To help operate, maintain and improve our offering;
- To communicate with you about our offers, promotions, upcoming events, reviews and other news or those of our selected partners – this may be via email (where you have requested it), telephone, text message and/or post;
- To meet our legal obligations and for establishing, exercising or defending our legal rights;
- To compile reports and to help us understand and improve our offering.
- Service providers and suppliers assisting with our business activities, business associates, payment services providers, hosting providers, providers of IT support, advertising platforms, providers of booking systems, providers of cloud-based software or services used by us, accounting firms and law firms;
- Ombudsmen, regulators, public authorities and security organisations, such as the police, HM Revenue & Customs and the Information Commissioner’s Office, to the extent required by law, regulation, court order or if necessary to establish, exercise or defend our legal rights, including if we suspect fraud or attempted fraud;
- Current, past and prospective employers, recruitment and employment agencies, trade and employer associations and professional bodies and educators and examining bodies;
- Staff including volunteers, agents and temporary and casual workers.
- For the performance or entering into of a contract with you, including in order to provide our offering, process your payment and to respond to enquiries and bookings made by you;
- For compliance with our legal obligations;
- For the purpose of furthering our legitimate interests including to improve our offering.
5. Protection of your personal data We are committed to protecting your personal data and to keeping it safe and confidential. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.
6. Storage of your personal data Your personal data will generally be stored for up to 5 years.
We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you, the law requires us to maintain it for a longer period or you have not withdrawn your consent.
7. Your rights You have the following rights, albeit some of them only apply under certain circumstances:
- To have a copy of the personal data we have collected about you and to send a copy of it to another data controller;
- To update or amend the personal data we have collected about you if it is inaccurate or incomplete
- To erase, or restrict the processing of, the personal data we have collected about you;
- To object to the processing of the personal data we have collected about you, including in respect of any data processed for direct marketing purposes and where we process it for our legitimate interests;
- To withdraw any consents you have provided in respect of our processing of your personal data; and
- To lodge a complaint with the Information Commissioner’s Office (www.ico.org).
8. Connecting to third party services including social networks Our offering may contain links to third-party apps, services, tools and websites that are not affiliated with, controlled or managed by us (including Facebook®, Instagram®, LinkedIn® and Twitter®) and these services and links may also include social networking features (such as the Facebook® “Like” button and widgets, “Share” buttons, and other interactive mini-programs). Additionally, you may choose to use your own social networking logins from, for example, Facebook® or LinkedIn® to log into some of our services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information, such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use or access as the privacy practices of these third parties will be governed by their own privacy statements. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the services we provide and do not participate in social sharing.
9. Cookies We may collect data about how you interact with us through the use of cookies and other similar technology.
What is a cookie?Cookies are small text files containing small amounts of information which are downloaded to your computer or mobile device when you access our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Why do we use cookies?Cookies are useful because they allow our website to recognise your device. We use them to make our website work, or work more efficiently, as well as to store information about your preferences or past actions. You can find out more information about cookies at www.allaboutcookies.org.
We also use cookies to enhance and improve your online experience (for example, by remembering your language and/or preferences) and to understand better how our website is used. Cookies may tell us, for example, whether you have visited our website before or whether you are a new visitor. They can also help to ensure that adverts seen online are more relevant to you and your interests. They cannot be used to identify you personally.
What types of cookies do we use and how?We use the following types of cookies:
- ‘session cookies’: these are allocated to your device only for the duration of your visit to our website – they are deleted automatically once you close your browser; and
- ‘permanent cookies’: these survive after your browser is closed and can remain on your device for a period of time – they can be used by our website to recognise your computer or mobile device when you open your browser and browse the internet again.
What purposes do we use cookies for?We use cookies for the purposes stated below:
- Essential cookies: these are essential to provide you with services available through our website and to use some of their features, such as access to secure areas – without these, providing core functionality, such as transactional pages and secure login accounts, would not be possible;
- Analytics cookies: these are used to collect information about how you and others use our website – the information gathered does not identify you and is aggregated – this includes the number of visitors to our website and the website that referred them to us;
- Functionality cookies: these allow our website to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personal features – they can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize – they may also be used to provide services you have asked for, such as watching a video or commenting on a blog – the information these cookies collect may be anonymised and they cannot track your browsing activity on other websites;
- Performance cookies: these collect information about how you and others use our website, for example, which pages are most visited, if error messages come up and how effective our online promotions are – they are only used to help us improve how our website works and to ensure ease and speed of use;
- Marketing cookies: these facilitate online advertising – our website, for instance, use remarketing with Google – third-party vendors, including Google, use these cookies to tailor adverts based on someone's past visits to our website and serve these across the web – you can set preferences for how Google advertises to you using the Google Ads Settings; and
- Social media cookies: these are used when you share information using a social media sharing button or “like” button on our website or you link your account or engage with our content on or through a social networking site such as Facebook, Instagram, Twitter or Google+ – the social network will then record that you have done this and the information may be linked to advertising activities such as targeted banners.
We use a number of suppliers who may also set cookies on their websites on their behalf. We do not control the use of these cookies, so you should check the third party websites for more information about them.
Facebook Social Plugin – embedding Facebook content. Facebook privacy policy
Google Maps Google uses these cookies to measure the number and behaviour of Google Maps users.
How to manage cookies? You have the right to choose whether or not to accept cookies. However, if you do not accept our cookies, you may not be able to use the full functionality of our website.
You can find more information about how to manage and remove cookies at allaboutcookies.org/manage-cookies/ or by visiting the websites relevant to the browser you are using. Below we have provided links to some of the most popular browser websites: 10. Contact information and updating your preferences If you have any comments or questions, please contact us at The Old House at Home - Chidham, or via email [email protected]
11. Changes to this policy From time to time we may change this policy.